16018 Feel Good Massage Chair

BERKLINE CONSUMER WARRANTY

BERKLINE products have the following warranty: BERKLINE's massage chairs, motion upholstery and home theater massage seating provide a one year in-home service warranty and a two-year parts warranty. BERKLINE customer service will not issue Return Material Authorizations (RMAs) for products. BERKLINE products will be either repaired by the consumer or by an in-home technician. BERKLINE will not issue Return Material Authorizations (RMAs) for buyer's remorse.

SERVICE AND TECHNICAL SUPPORT

Consumers may contact BERKLINE's customer service department at 1-866-948-1113 between 8:30 am and 6:00 pm EST, Monday through Friday for warranty or service issues. Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the BERKLINE service department regarding a repair. A BERKLINE customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist will provide advanced support. Non-warranty repair is provided on a "per incident" basis. BERKLINE customer service will verify that the unit has failed and provide instructions for repairing a unit.

All applicable repairs, parts, shipping, handling, local tax and a "per incident" fee will be charged for non-warranty repairs and support calls. Proof of purchase (original receipt) is required for all warranty repairs or service.�

PRODUCT REPAIRS

Many BERKLINE product repairs may be performed by the consumer in their own home with parts and instructions supplied by BERKLINE such as remote controller replacements that don't require a technician.

Canadian consumers may contact BERKLINE's customer service department at 1-866-948-1113 between 8:30 am and 6:00 pm EST, Monday through Friday for warranty or service issues.

• Floor Models and Demonstration Units have a prorated warranty period that begins the day the model is placed on the floor and connected to an electrical outlet by the retail partner. Proof of purchase is required in order to obtain warranty service and parts. Non-warranty parts and service are available at a ?per incident? charge.
• Warranty Coverage Period - Warranty coverage starts at the time that the consumer PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty time period is measured by continuous calendar days based on a seven-day week.
• Field Service ? BERKLINE customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer's residence.
• Parts - All parts deemed necessary for repairs will be shipped to the consumer at no charge by the BERKLINE service department. Canadian consumers may contact BERKLINE's customer service department at 1-866-948-1113 between 8:30 am and 6:00 pm EST, Monday through Friday for warranty or service issues.

CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS

• Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the consumer operating the chair according to the corresponding instruction manual.
• The warranty only applies to BERKLINE products and does not include any accessories or enhancements.
• Field service requires pre-approval and must be performed by BERKLINE?s authorized field service personnel. Field service is only available in the United States and in major metropolitan areas in Canada.
• Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not constitute a defect under this warranty.
• Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.
• Natural markings, grain and dye variations in leather do not constitute a defect under this warranty.
• Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake or exposure to weather conditions), loss of use during the period the product is at a repair facility, or otherwise awaiting parts or repair.

• Damage due to shipping and handling does not constitute a defect under this warranty.
• Under no circumstance shall BERKLINE or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical and the like), even if any party has been advised of the possibility of such damages.
• Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use.
• BERKLINE?s sole liability and the purchaser's exclusive remedy shall be for the repair, or at BERKLINE?s option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, BERKLINE reserves the right to make substitutions in lieu of repair or replacement.
• All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or installation.
• Warranties do not apply to rental, business, commercial, institutional or other non-residential users.

A Montage 5-Year Extended Warranty gives you the freedom to live comfortably on your new furniture without concern over life's little mishaps. When a problem occurs, Montage's expert service technicians are there to restore the beauty of your furniture or provide you with a new replacement at no cost to you. A simple phone call or email to Montage does it all.

Montage will help you with spots, spills and other ugly little surprises you might encounter. Relax. Enjoy your family. Enjoy your guests. Montage will help you protect your investment in your beautiful new furniture.

Count on the best service in the business. As a Montage Protection Plan holder, you will be given an 800 hot line number and an email address for contacting Montage furniture care experts in your time of need. You'll have access to furniture experts who will provide you with prompt, high quality service.

No surprises
No worries
No problems

Montage's reputation for quality is the result of over 20-years of experience servicing furniture protection plans and home furnishings warranties in the USA and Canada. You can count on Montage to protect your investment.

Montage 5-Year Extended Warranty Covers:

1. Leather and vinyl upholstery furniture
2. Fabric upholstery furniture (Microfiber)
3. Motion mechanisms including manual and power recline

Stains:

Orders may ONLY be cancelled by completing an Order Cancellation form, or by sending an email to wecare@furnitureblue.com with "Order Cancellation" in the subject line. You must include your name, purchase order number and reason for the order cancellation.

Orders cancelled within 24-hours of order placement will receive a full refund without penalty. FurnitureBlue reserves the right to charge a 15% order cancellation fee for orders cancelled after the 24-hour period noted above. Please see Return Policy below for orders cancelled after the merchandise ships.

Customer may submit a Change Order Request within 24 hours from date and timestamp of order placement. FurnitureBlue will only accept Change Order Requests through its Change Order Request form or by sending an email to wecare@furnitureblue.com with "Change Order Request" in the subject line.

Customer requests submitted by email must include your name, purchase order number, phone number and detailed explanation of order modification.

Change Order Requests received by FurnitureBlue within the 24-hour period from order submission date will be accepted without additional fees or production delays.

FurnitureBlue reserves the right to charge a $50.00 flat-rate service fee for Change Order Requests received after 24-hours. Changes Order Requests submitted after 24-hours may also delay production.