16020 Feel Good Massage Chair

BERKLINE CONSUMER WARRANTY

BERKLINE products have the following warranty: BERKLINE's massage chairs, motion upholstery and home theater massage seating provide a one year in-home service warranty and a two-year parts warranty. BERKLINE customer service will not issue Return Material Authorizations (RMAs) for products. BERKLINE products will be either repaired by the consumer or by an in-home technician. BERKLINE will not issue Return Material Authorizations (RMAs) for buyer's remorse.

SERVICE AND TECHNICAL SUPPORT

Consumers may contact BERKLINE's customer service department at 1-866-948-1113 between 8:30 am and 6:00 pm EST, Monday through Friday for warranty or service issues. Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they contact the BERKLINE service department regarding a repair. A BERKLINE customer service representative will attend to most consumer inquiries, but in some cases a technical service specialist will provide advanced support. Non-warranty repair is provided on a "per incident" basis. BERKLINE customer service will verify that the unit has failed and provide instructions for repairing a unit.

All applicable repairs, parts, shipping, handling, local tax and a "per incident" fee will be charged for non-warranty repairs and support calls. Proof of purchase (original receipt) is required for all warranty repairs or service.?

PRODUCT REPAIRS

Many BERKLINE product repairs may be performed by the consumer in their own home with parts and instructions supplied by BERKLINE such as remote controller replacements that don't require a technician.

Canadian consumers may contact BERKLINE's customer service department at 1-866-948-1113 between 8:30 am and 6:00 pm EST, Monday through Friday for warranty or service issues.

• Floor Models and Demonstration Units have a prorated warranty period that begins the day the model is placed on the floor and connected to an electrical outlet by the retail partner. Proof of purchase is required in order to obtain warranty service and parts. Non-warranty parts and service are available at a ?per incident? charge.
• Warranty Coverage Period - Warranty coverage starts at the time that the consumer PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty time period is measured by continuous calendar days based on a seven-day week.
• Field Service ? BERKLINE customer service department will diagnose and schedule an authorized service provider to repair the chair in the consumer's residence.
• Parts - All parts deemed necessary for repairs will be shipped to the consumer at no charge by the BERKLINE service department. Canadian consumers may contact BERKLINE's customer service department at 1-866-948-1113 between 8:30 am and 6:00 pm EST, Monday through Friday for warranty or service issues.

CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS

• Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the consumer operating the chair according to the corresponding instruction manual.
• The warranty only applies to BERKLINE products and does not include any accessories or enhancements.
• Field service requires pre-approval and must be performed by BERKLINE?s authorized field service personnel. Field service is only available in the United States and in major metropolitan areas in Canada.
• Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not constitute a defect under this warranty.
• Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.
• Natural markings, grain and dye variations in leather do not constitute a defect under this warranty.
• Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance, transportation damage, theft, abuse, misuse, neglect, vandalism or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake or exposure to weather conditions), loss of use during the period the product is at a repair facility, or otherwise awaiting parts or repair.

• Damage due to shipping and handling does not constitute a defect under this warranty.
• Under no circumstance shall BERKLINE or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical and the like), even if any party has been advised of the possibility of such damages.
• Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use.
• BERKLINE?s sole liability and the purchaser's exclusive remedy shall be for the repair, or at BERKLINE?s option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, BERKLINE reserves the right to make substitutions in lieu of repair or replacement.
• All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or installation.
• Warranties do not apply to rental, business, commercial, institutional or other non-residential users.

Protect your furniture from life's little mishaps including most stains and damage! Invest in a 5-Year Extended warranty.

A Montage 5-Year Extended Warranty gives you the freedom to live comfortably on your new furniture without concern over life's little mishaps. When a problem occurs, Montage's expert service technicians are there to restore the beauty of your furniture or provide you with a new replacement at no cost to you. A simple phone call or email to Montage does it all.

Montage will help you with spots, spills and other ugly little surprises you might encounter. Relax. Enjoy your family. Enjoy your guests. Montage will help you protect your investment in your beautiful new furniture.

Count on the best service in the business. As a Montage Protection Plan holder, you will be given an 800 hot line number and an email address for contacting Montage furniture care experts in your time of need. You'll have access to furniture experts who will provide you with prompt, high quality service.

No surprises
No worries
No problems

Montage's reputation for quality is the result of over 20-years of experience servicing furniture protection plans and home furnishings warranties in the USA and Canada. You can count on Montage to protect your investment.

Montage 5-Year Extended Warranty Covers:

1. Leather and vinyl upholstery furniture
2. Fabric upholstery furniture (Microfiber)
3. Motion mechanisms including manual and power recline

Stains:

All stains excluding bleach and caustic solutions

Dye transfer

Damage:

Punctures, rips and burns

Breakage of frames*

Malfunction of breakage of recline mechanisms*

* These conditions may be covered by the furniture manufacturer's warranty, in which case the coverage provided by this Plan will only take effect after the manufacturer's warranty coverage has expired

Warranty Requirements

Leather and Fabric warranties are sold separately. When purchasing an extended warranty, you must purchase one per shopping cart item. Click on links below to see complete extended warranty details and exclusions.

Click Here to view the Montage Single-Piece Fabric 5-Year Extended Warranty PDF for full details and exclusions.

Click Here to view the Montage Single-Piece Leather 5-Year Extended Warranty PDF for full details and exclusions.

Click Here to view the Montage Multi-Piece Fabric 5-Year Extended Warranty PDF for full details and exclusions.

Click Here to view the Montage Multi-Piece Leather 5-Year Extended Warranty PDF for full details and exclusions.

Berkline is part of a family of furniture brands that includes BenchCraft, a major manufacturer of fashionable, comfortable upholstery and casegoods, and Natural Elements, a leading line of elegant island-inspired furnishings for the entire house. Collectively, Berkline BenchCraft LLC is one of America's Top Ten furniture manufacturers. Berkline is committed to making the furnishings you need, with innovations that make life easier, healthier and more rewarding. Berkline offers a larger selection and more functional features than any other recliner brand. You're sure to find all the styles and fabrics that compliment your home, as well as all the comfort features that will help you relax and renew, every day.

100% Satisfaction Guarantee on all purchases

If you are not satisfied with your order, then we will refund your money according to our return policy. We are dedicated to providing each customer with superior customer service before, during and after your purchase. We use our nationwide network of local furniture technicians to service warranties in your home*. For more detials, please review our customer's testimonials and product reviews.

110% Lowest Price Guarantee

We are confident that we are offering you the best price on first quality products. If you see a lower price, then we will match it and beat it by 10% of the difference. View more

Free Shipping within the continental US

All orders include free shipping via FedEx, UPS or White Glove Couriers. See item for details.

Pay No Sales Tax

Unlike other sites, the total price you view on FurnitureBlue.com is what you pay. (6.5% sales tax for FL)

Trained "No Commission" Support Contact Us or call 1-877-867-8903.

Our mission is to help you find the best Furniture for your needs, and not to just sell you the most expensive Furniture. Receive personalized, informative, and non-commission help via phone or email from our manufacturer trained staff. Call or email us, or click on live support.

Details: In Home Warranty Service
If an item is damaged and requires repair and/or part replacement, as an authorized dealer we are committed to resolving the issue on your behalf within the manufacturer?s terms, conditions and timeframe. If you have an extended warranty through FurnitureBlue, we will work tore resolve the damage issue within the extended warranty company?s terms, conditions and timeframes. If the warranty on the item you purchased through FurnitureBlue expired, we will put you directly in touch with the appropriate department at the manufacturer.

Details: 110% Lowest Price Guarantee

We are confident that we are offering you the best price on new furniture.

If you've seen a lower advertised price from another store with the same item in stock or custom made to order, we want to know about it! Bring it to our attention, and we'll gladly beat their price by 10% of the difference. If you see a lower advertised price (including our own sale prices) within 45 days of your purchase, we'll refund 110% of the difference.

Competitors advertised product price must be the exact same model number and from the same manufacturer and have ALL of the same features and use the same shipping method.

Competitors advertised product price must be the exact same model number, from the same manufacturer, from the same manufacturer's facility and have ALL of the same features, use the same exact shipping method and if applicable include the same options such as an equivalent extended warranty. The customer may be asked to provide a written copy the the competitor's quote. This may be faxed or emailed to us.

FurnitureBlue, LLC. management has the final right not to price match for any reason (This happens less than 1% of the time). *This policy does not apply to the following Manufacturers: Lane Furniture.

If you find a lower price, then please fill out our 110% Lowest Price Guarantee Form or email wecare@furnitureblue.com.

Customize & Buy

Ask a Question?

If you are not 100% satisfied with your purchase, then it can be returned within 7-days after receipt. A return authorization must be given by us and the chair must be new and returned in original packaging and insured. A refund less all delivery charges (to and from you) will be deducted from the credit ? these delivery charges include all ?free shipping? offers which will be void with any return. For orders of $500.00 or more, FurnitureBlue will charge an additional 15% Restocking Fee to prepare the item(s) again for sale

If your item(s) needs to be returned, exchanged or repaired due to damage or defect, then you must contact us within 7 days after receipt. If an item is damaged or has a defect, at our discretion, we will happily provide a replacement of the item you ordered or provide in home repair assistance at no additional cost. After 30 days, all items are covered by each Manufacturer's warranty.

Click here to review our detailed return policy.

Customize & Buy

Ask a Question?

Orders may ONLY be cancelled by completing an Order Cancellation form, or by sending an email to wecare@furnitureblue.com with "Order Cancellation" in the subject line. You must include your name, purchase order number and reason for the order cancellation.

Orders cancelled within 24-hours of order placement will receive a full refund without penalty. FurnitureBlue reserves the right to charge a 15% order cancellation fee for orders cancelled after the 24-hour period noted above. Please see Return Policy below for orders cancelled after the merchandise ships.

Customer may submit a Change Order Request within 24 hours from date and timestamp of order placement. FurnitureBlue will only accept Change Order Requests through its Change Order Request form or by sending an email to wecare@furnitureblue.com with "Change Order Request" in the subject line.

Customer requests submitted by email must include your name, purchase order number, phone number and detailed explanation of order modification.

Change Order Requests received by FurnitureBlue within the 24-hour period from order submission date will be accepted without additional fees or production delays.

FurnitureBlue reserves the right to charge a $50.00 flat-rate service fee for Change Order Requests received after 24-hours. Changes Order Requests submitted after 24-hours may also delay production.