PALLISER FURNITURE LTD.
UPHOLSTERY WARRANTY
View at entire details:
http://www.Palliser.com/pdf/upholstery_warranty.pdf
Warranty is non-transferable and takes effect as of January 1, 2007
Pro-rated Warranties
Pro-rated warranties reference the cost of parts covered by Palliser? in the event of a claim. On a fi ve (5) year pro-rated warranty, Palliser will cover 100% of the cost of parts and labor in year one (1). Palliser will cover 80% of the cost of parts only in year two (2), 60% of the cost of parts only in year three (3), 40% of the cost of parts only in year four (4) and 20% of the cost of parts only in year fi ve (5). In each case, with the exception of the fi rst year, the original retail consumer will be responsible to pay the balance of the cost of parts.
This warranty does not cover the following:
1. Rental, business, commercial, institutional or other non-residential uses.
2. Products purchased "AS IS" or second-hand.
3. Products purchased from distressed or liquidation sales.
4. Products deemed misused, mishandled, altered, abused.
5. Any condition resulting from unusual usage.
6. Inadequate maintenance, cleaning or care.
MAKING A CLAIM
To make a warranty claim or to inquire about concerns with your Palliser product, please contact the authorized Palliser retailer from where the original purchase was made.
When making a claim under this warranty, proof of purchase with the original bill of sale and the product serial number are required. Should these not be available, Palliser reserves the right to deny claim. Palliser reserves the right to request photo verifi cation and/or the return of defective parts to its factory.
PARTS WARRANTY - COVERAGE AND L I M I TATIONS
Cover Material
The Palliser warranty does not cover any damages due to improper use, excessive soiling, improper or unapproved cleaning methods (see Product Care for details), chemical treatments, exposure to direct sunlight or color fading. These instances will void the warranty.
- Leather - Five (5) year pro-rated warranty on parts
The Palliser warranty covers against seam slippage, tearing, splitting, cracking and dye transfers from the product. Leather is a natural material and, as such, each hide refl ects its own characteristics. On average, four to five hides are used on most Palliser sofas. Shading variations, nicks, scratches and wrinkles are a characteristic of leather and are not considered defects.
- Vinyl and Fabric - One (1) year warranty on parts
The Palliser warranty covers against seam slippage, fraying or dye transfers from the product.
The Palliser warranty does not cover tearing, pilling, or shrinking. Flattening of nap on velvet or high pile chenille and microfi bre are inherent characteristics of soft plush fabric, and are in no way considered manufacturer?s defects.
- Frames and Springs - Lifetime warranty on parts
Wood frames and springs carry a lifetime warranty against breakage. Springs are covered for breakage due to metal fatigue or pulling loose from wood frames. Metal frames are warranted against breakage for a period of two (2) years under normal household use.
The term "lifetime" as it is used in this warranty is defi ned as twenty-fi ve (25) years.
- Motion Reclining Mechanisms - Limited lifetime warranty on parts
Reclining mechanisms are warranted against material and manufacturing defects.
Warranty is limited to suppliers availability of parts.
- Reclining Chairs, Sofabed Mechanisms and Sofabed Mattresses - Two (2) year warranty on parts
Reclining chairs, sofabed mechanisms and sofabed mattresses are warranted against material and manufacturing defects.
- Seat Cushion Foam and Fibre-fi lled Components - Five (5) year pro-rated warranty on parts
Seat cushions are warranted against collapsing. All cushions will soften with use and will conform to the shape of the user. This softening is considered normal wear and is in no way considered a manufacturer?s defect. Fibre-fi lled seat cushion tops, backs and arms will fl atten with prolonged use. This is inherent to the design of fi bre-fi lled english and fi bre-wrapped products. Regular fl uffi ng will prevent internal fi bres from matting and help to prolong the vibrancy of these products.
- Electronic Components - Two (2) year warranty on parts
Electronics are warranted for material and manufacturing defects.
LABOR WARRANTY - COVERAGE AND L I M I TATIONS
Palliser offers a one (1) year warranty for labor and workmanship applying to all upholstered sofas, loveseats, chairs, ottomans, sectionals and sofabeds manufactured by Palliser. Palliser products are warranted to the original retail consumer, to be free from manufacturing and parts defects. The warranty takes effect from the date of delivery to the original retail consumer.
Within one (1) year from the date of delivery, Palliser will pay, at no charge to the original retail consumer, customary labor rates to repair or replace the defective parts. Under this warranty, the sole liability of Palliser is limited to repair, or at its option, parts replacement. Should there be service required under the warranty then the initial service inspection will be covered by Palliser. For clarity, should inspection deem that no repair necessary then initial service fee will be payable by end consumer to the third party.
After one (1) year, the original retail consumer will be responsible for all costs related to labor. See Parts Warranty above for details. The term "defect" as it is used in this warranty is defi ned as a fl aw or defi ciency that affects the intended use for which the product was manufactured.
The Palliser warranty provides coverage to the original retail consumer only where the purchase has been made from an authorized retailer of Palliser Furniture Ltd. and therefore is non-transferable to any second or third party.
The special Palliser identity tags found on your product are your guarantee of the quality and authenticity of your Palliser product. Removal or attempted removal of such tags will void this warranty.
Protect your furniture from life's little mishaps including most stains and damage! Invest in a 5-Year Extended warranty.
A Montage 5-Year Extended Warranty gives you the freedom to live comfortably on your new furniture without concern over life's little mishaps. When a problem occurs, Montage's expert service technicians are there to restore the beauty of your furniture or provide you with a new replacement at no cost to you. A simple phone call or email to Montage does it all.
Montage will help you with spots, spills and other ugly little surprises you might encounter. Relax. Enjoy your family. Enjoy your guests. Montage will help you protect your investment in your beautiful new furniture.
Count on the best service in the business. As a Montage Protection Plan holder, you will be given an 800 hot line number and an email address for contacting Montage furniture care experts in your time of need. You'll have access to furniture experts who will provide you with prompt, high quality service.
No surprises
No worries
No problems
Montage's reputation for quality is the result of over 20-years of experience servicing furniture protection plans and home furnishings warranties in the USA and Canada. You can count on Montage to protect your investment.
Montage 5-Year Extended Warranty Covers:
- Leather and vinyl upholstery furniture
- Fabric upholstery furniture (Microfiber)
- Motion mechanisms including manual and power recline
Stains:
All stains excluding bleach and caustic solutions
Dye transfer
Damage:
Punctures, rips and burns
Breakage of frames*
Malfunction of breakage of recline mechanisms*
* These conditions may be covered by the furniture manufacturer's warranty, in which case the coverage provided by this Plan will only take effect after the manufacturer's warranty coverage has expired
Warranty Requirements
Leather and Fabric warranties are sold separately. When purchasing an extended warranty, you must purchase one per shopping cart item. Click on links below to see complete extended warranty details and exclusions.
Click Here to view the Montage Single-Piece Fabric 5-Year Extended Warranty PDF for full details and exclusions.
Click Here to view the Montage Single-Piece Leather 5-Year Extended Warranty PDF for full details and exclusions.
Click Here to view the Montage Multi-Piece Fabric 5-Year Extended Warranty PDF for full details and exclusions.
Click Here to view the Montage Multi-Piece Leather 5-Year Extended Warranty PDF for full details and exclusions.
PRODUCT CARE
Leather Care
Clean leather often, as frequent and gentle cleaning is
easier on leather than less
frequent, more aggressive cleaning. Cleaning will remove
built-up dirt, skin oils and
perspiration.
1. Protected (Pigmented) and Semi-aniline Leathers
Clean with a mild soap and water solution. Use a mild soap
with a
neutral pH. Rinse with a clean, damp cloth to remove any
soap residue. Do
not use a soap product that is harsh on your skin, as it will be harsh on
the
leather.
Always test the soap solution in an unseen area on the sofa
to ensure that
the solution does not damage the leather (no leather color
transfer on to your
cloth).
2. Natural (Aniline) Leathers
Clean with only a slightly damp cloth. Do not use any
type of soap on
natural (aniline) leather.
Fabric Care
Fabric manufacturers recommend regular dusting and
vacuuming. Removable
cushions should be fl uffed regularly. Soiled areas should
be cleaned based on the
following cleaning code(s) found on your Palliser product.
If cleaning codes are not
available, contact your retailer from where you purchased
the product.
W ?
Use water-based cleaning agents.
WS ?
Use water-based cleaning agents or mild, water-free solvents.
X ?
Vacuum or brush lightly and do not use foam or liquid cleaning agents.
V ?
Wash with warm water and mild soap only. Vacuum thoroughly and
regularly.
CAUTIONS
General
Do not move furniture in your home without carefully wrapping the
furniture, including any corners and the feet or the bottom
of the furniture,
with a protective covering. This will help to avoid damage
to the fl oors
and/or wall surfaces, as well as help to prevent damage to
the furniture
itself.
Do not move furniture on bare hardwood fl oors. At all times, place the
furniture on a protective area rug or protective hardwood
felt pads. This
will protect your hardwood fl oors from potential scratches.
Do not expose leather or fabric to ink, bleach, oily substances, fl uids, body
oils, strong detergents (including laundry detergent),
chemicals, and sharp
objects as these may cause potential damage.
Do not expose leather or fabric to sun or extreme light sources as this will
cause fading and potential damage.
Do not remove your seat cushion covers for dry cleaning or separate
washing.
Safety
Use extreme caution when operating the moving mechanisms and
electronic
components making sure limbs and other obstructions are
clear of leg rests and other
moving parts before operating.
Do not leave reclining seats in the reclining position when not in use.
Do not allow children to play on mechanized furniture or to operate
mechanisms.
Do not stand on chairs, and do not sit on ottomans.
Do not sit on product arms.
For further information, refer to product instruction sheets
and warnings, where
applicable.
Failure to follow these directions could result in injury
and/or damage.
If you have questions, contact your authorized Palliser
retailer or contact us at
palliser.com
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Black Recliner with ottoman
