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Description |
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A piece that demands attention. The Lancaster chair features intricate wood carvings and traditional velvet and satin upholstery.
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 Ask a question about Lancaster Occasional Chair |
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Product Dimensions |
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Ask a question about Lancaster Occasional Chair |
Other Recommended Klaussner Accent Chairs & Ottomans
To learn more about Warranty, click on the tabs below:
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MANUFACTURER’S LIMITED WARRANTY
Thank you for purchasing this fine home furnishings product. We express our confidence in the merchandise by advising you of our Limited Warranty. Please read the terms of coverage carefully. FRAMES - Lifetime Limited Warranty The frame, upholstered in the original fabric under normal household use and conditioning, is warranted to the original residential purchaser against defects in materials and workmanship for the lifetime of the product. SPRINGS – Lifetime Limited Warranty The Manufacturer warrants to you that the spring construction in this product is free from defective material and workmanship for the lifetime of the product to the original residential purchaser under normal household use and conditioning. RECLINING MOTION MECHANISMS - Lifetime Limited Warranty The Manufacturer warrants to you that reclining motion mechanisms will be free from defective materials and workmanship throughout the serviceable life of the original fabric cover of the recliner. • Incliner, swivel, and glider mechanisms will be free from defective materials and workmanship for a period of two (2) years from the date of purchase under normal household usage. ELECTRICAL - 1 year The Manufacturer warrants to you that all electrical products (motors, heating and massage units, hand controls, and air mattress pumps) will be free from defective materials and workmanship for a period of one (1) year from the date of purchase under normal household usage. SLEEPER MECHANISMS - 2 years • All sleeper mechanisms will be free from defective materials and workmanship for a period of two (2) years from the date of purchase under normal household usage. SEALY POSTURE ROYALE MATTRESS - 2 years The Manufacturer warrants to the original purchaser that the mattress is free from material and workmanship defects for two (2) years from the date of purchase under normal household usage and conditions. SEALY POSTUREPEDIC MATTRESS - 5 years The Manufacturer warrants to the original purchaser that the mattress is free from material and workmanship defects for five (5) years from the date of purchase under normal household usage and conditions. INNERSPRING, DREAMQUEST, AND AIR MATTRESSES - 2 years The Manufacturer warrants to the original purchaser that the mattress is free from material and workmanship defects for two (2) years from the date of purchase under normal household usage and conditions. STANDARD SEAT CUSHIONS - 1 year The Manufacturer warrants all standard seat cushions against abnormal loss of foam resiliency for one (1) year from the date of purchase to the original residential purchaser. Do not confuse normal softening that occurs in all foam with actual loss of resiliency. The Manufacturer offers several different styles of cushioned seating to achieve the desired comfort and appearance. Seat and back cushions will conform to its user with use and aging. All fiber and fiber foam combinations should be fluffed regularly to retain even distribution of fibers. To keep your new purchase in best condition, we suggest vacuuming and, if reversible, turning the cushions over on a regular basis for prolonged cushion life. DOWN BLEND (DB) SEAT CUSHIONS - Lifetime Limited Warranty The manufacturer warrants all down blend (DB) cushions against abnormal loss of foam resiliency to the original residential purchaser for the lifetime of the product. Down blend and polyester blend combinations will over time lose some initial loft and natural wrinkling will occur. This should be considered normal wear and not a loss of resiliency or a manufacturing defect. POSTURE PLUSH (PP) AND INNERSPRING (X) SEAT CUSHIONS – 3 years The manufacturer warrants all posture plush (PP) cushions and all innerspring (X) cushions against abnormal loss of foam resiliency for three (3) years from the date of purchase to the original residential purchaser. Do not confuse normal softening that occurs in all foam with actual loss of resiliency. FABRIC - 1 year Although the mills offer us no warranty, the Manufacturer warrants all upholstery fabrics against defective material and seam slippage under conditions of normal use and prescribed cleaning for one (1) year from the date of purchase. Zippers and stitching are warranted for one (1) year against failing. Visible defects such as rubs, tears, or holes should be reported to the retailer within 30 days after receiving the product. Fabric damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling, or improper cleaning will void this warranty. For major cleaning, consult with your retailer or a professional furniture cleaning service. Since manufacturers of upholstery fabrics do not guarantee products for wearing quality, color fastness, fabric shrinkage, fiber migration, pilling, wrinkling or stretching, these properties are not covered under this warranty. LEATHER - 1 year On all 100% top grain cowhide leathers and top grain leather/vinyl splits, the Manufacturer warrants the leather against splitting and tearing for one (1) year from the date of purchase under normal household usage. Zippers and stitching are warranted for one (1) year against failing. Visible defects such as rubs, tears, or holes should be reported to the retailer within 30 days after receiving the product. This warranty does not include coverage for natural markings, wrinkling, stretching, or variations in grain or color. These are nature’s signatures and prove the authenticity of the leather. These distinguishing marks should not be considered defects. Claims due to cuts, burns, pet damage, damage caused by contact with rough or sharp objects, or damage from acts of God are excluded from this warranty. This warranty also does not cover spills such as acid, dyes, wine, solvents, any corrosive chemicals, ink, paint, or body fluids. The following will void this warranty: evidence of excessive soiling, improper cleaning, abuse, negligence, treating the leather with chemical products applied by the retail dealer or the consumer, as well as fading due to exposure of the leather to the sun, extreme heat, or bright lights. ALL OTHER FURNITURE PRODUCTS AND FINISHES All parts, components, and other furniture products not specifically included in the above warranties, including but not limited to, bedroom furniture, dining room furniture, occasional tables, entertainment centers and accent pieces, as well as finishes, are warranted to the original residential purchaser for one (1) year from the date of original purchase, to be free from defects in materials and workmanship under normal household use and conditions. While we strive to maintain the highest quality standards, many of our products utilize materials where some color variation will exist from time to time. WARRANTY SERVICE The Manufacturer will either repair or replace at its option any product which has a defect in materials or workmanship covered by this Limited Warranty without charge. The Manufacturer will pay the cost of labor and shipping and handling to repair or replace defective part(s) for one (1) year from the original date of purchase. To obtain service under this warranty, you must contact the original furniture retailer from whom you purchased the product and provide the serial number and proof of the original purchase. If required, the dealer will contact the Manufacturer to obtain service. All packing and transportation charges for delivering the product requiring service to the furniture dealer are the responsibility of the original purchaser. The Manufacturer will pay for all transportation charges between the dealer and our factory. The Manufacturer reserves the right to change specifications without notification. If a problem occurs and you or your retailer has moved, contact the Consumer Relations Department at 1-888-732-5948. If identical materials are unavailable at the time of repair the Manufacturer reserves the right to substitute materials of equal quality. IMPORTANT INFORMATION This Limited Warranty extends only to the original residential consumer purchaser. The Manufacturer’s liability under this Limited Warranty is limited to repair or replacement of the defective product at its option. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, LIABILITIES OR OBLIGATIONS, ORAL OR WRITTEN, EXPRESSED OR IMPLIED. THE DURATION OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THAT THE CONSUMER/HOMEOWNER MAY HAVE ARE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY. IN NO EVENT SHALL THE MANUFACTURER BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND INCLUDING LOSS OF TIME, USEAGE OR MONEY. NO REPRESENTATIVE OF THE MANUFACTURER OR ITS DISTRIBUTORS OR DEALERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. This warranty gives you specific rights, and you may also have other rights which vary from state to state. None of these warranties apply to rental, business, commercial, institutional or other non-residential uses or to anyone other than the original residential consumer purchaser. This warranty does not apply to furniture sold as is, distressed, or second hand condition. Any extended or additional warranties other than those listed above shall not be the responsibility of the manufacturer. CAUTION All motion furniture, including recliners, reclining sofas and loveseats, sleep sofas, etc., has many moving parts. Caution must be used in operation (reclining, opening, closing, etc.). Children should not be allowed to play on or operate motion furniture. Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism. Only the occupant should operate it. |
A Montage 5-Year Extended Warranty gives you the freedom to live comfortably on your new furniture without concern over life's little mishaps. When a problem occurs, Montage's expert service technicians are there to restore the beauty of your furniture or provide you with a new replacement at no cost to you. A simple phone call or email to Montage does it all.
Montage will help you with spots, spills and other ugly little surprises you might encounter. Relax. Enjoy your family. Enjoy your guests. Montage will help you protect your investment in your beautiful new furniture.
Count on the best service in the business. As a Montage Protection Plan holder, you will be given an 800 hot line number and an email address for contacting Montage furniture care experts in your time of need. You'll have access to furniture experts who will provide you with prompt, high quality service.
No surprises
No worries
No problems
Montage's reputation for quality is the result of over 20-years of experience servicing furniture protection plans and home furnishings warranties in the USA and Canada. You can count on Montage to protect your investment.
Montage 5-Year Extended Warranty Covers:
- Leather and vinyl upholstery furniture
- Fabric upholstery furniture (Microfiber)
- Motion mechanisms including manual and power recline
Stains:
Damage:
* These conditions may be covered by the furniture manufacturer's warranty, in which case the coverage provided by this Plan will only take effect after the manufacturer's warranty coverage has expired
Warranty Requirements
| Today’s shoppers demand a wide variety of choices. Klaussner not only gives you custom options but also allows our customers to offer multiple entry and upgrade price point options. We don’t look at this as a revolution; it is simply what we do. Klaussner is a leader in home furnishings products. With multiple facilities in the US and abroad, Klaussner takes full advantage of domestic manufacturing and global sourcing. Klaussner’s growth has been driven by its strong dedication to its customers. This commitment to providing solutions, programs and superior customer service is a reflection of the character and personality of the company’s family atmosphere. Our mission is to create home furnishings possibilities that enhance our customers’ lives and inspire them to embrace their unique personal styles. By keeping this at the forefront of everything we do Klaussner is positioning itself to cater to the needs and wants of today’s shoppers and our retail partners gain consumer preference on the retail floor by allowing shoppers to truly get what they want. |
This item qualifies for free delivery. FurnitureBlue.com offers FREE shipping on this item within the Lower 48 United States only. For orders shipping to Alaska, Hawaii, and Canada please email wecare@furnitureblue.com with shipping destination to receive available shipping methods and shipping rates.
- FurnitureBlue.com will send you an email notification with shipping details and estimated delivery timeframe once your order ships from the warehouse.
- Total transit time from the Manufacturer's warehouse is approximately 7-21 days based on your location.
- Once the order is received by the local delivery agent, you will receive a phone call from the local delivery agent to schedule a delivery appointment.
"Free Freight" delivery service includes:
- Placement of items in the closest dry area (porch, garage, or inside closest door to dwelling).
- No unboxing, assembly or removal of boxes
- Confirmed phone appointment with 4 hour delivery window
- No delivery up or down flights of stairs
- Customer may be charged for additional fees for services not listed above if requested or required when delivery team is on site (See Additional Fees:)
You may upgrade your entire order to White Glove Delivery by using the drop down in the "Ready to Buy Box". ***Your entire order will be upgraded to white glove delivery. Upgrade prices are automatically calculated in cart.
White Glove Delivery Upgrade includes:
- 2-person delivery team
- In-home delivery (merchandise placed in room of choice)
- Unboxing and light assembly, debris removal (assembly limited to 30 minutes with use of tools as required)
- Up or down only 2 two flight of Stairs (flights may be charged additional fees)
- Customer may be charged for additional fees for services not listed above if requested or required when delivery team is on site (See Additional Fees:)
Additional Fees:
FurnitureBlue.com reserves the right to charge additional fees based on any and all of the above "not included" instances. Fees start at a minimum $50.00 per instance, and will be calculated based upon all circumstances. Deliveries to locations that require transport over waterways will be charged $250.00 fee after checkout. FurnitureBlue.com will send each customer a post-delivery email with "not included" services and fees.
- Deliveries on weekends or holidays
- Storage of merchandise beyond 7 calendar days
- Obstructed delivery paths
- Additional waiting time at time of delivery
- Relocation or removal of items not part of delivery
- Missed appointments
- Cancelled appointments with less than 24-hours notice
- Deliveries to zip codes that require transportation by boat or ferry
- Refusal of non-damaged merchandise
- Additional flights of stairs
If you require services "not included" in Freight Delivery and would like to upgrade the White Glove Delivery service, you may consult with a FurnitureBlue.com service specialist prior to placing an order to receive a cost estimate. Please call us toll free at 1-877-867-8903 or submit a custom quote request. For an accurate quote, please provide as much detail of your delivery needs and/or circumstances.
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If an item is damaged and requires repair and/or part replacement, as an authorized dealer we are committed to resolving the issue on your behalf within the manufacturer�s terms, conditions and timeframe. If you have an extended warranty through FurnitureBlue, we will work tore resolve the damage issue within the extended warranty company�s terms, conditions and timeframes. If the warranty on the item you purchased through FurnitureBlue expired, we will put you directly in touch with the appropriate department at the manufacturer. Details: 110% Lowest Price Guarantee We are confident that we are offering you the best price on new furniture. If you've seen a lower advertised price from another store with the same item in stock or custom made to order, we want to know about it! Bring it to our attention, and we'll gladly beat their price by 10% of the difference. If you see a lower advertised price (including our own sale prices) within 45 days of your purchase, we'll refund 110% of the difference. Competitors advertised product price must be the exact same model number and from the same manufacturer and have ALL of the same features and use the same shipping method. Competitors advertised product price must be the exact same model number, from the same manufacturer, from the same manufacturer's facility and have ALL of the same features, use the same exact shipping method and if applicable include the same options such as an equivalent extended warranty. The customer may be asked to provide a written copy the the competitor's quote. This may be faxed or emailed to us. FurnitureBlue, LLC. management has the final right not to price match for any reason (This happens less than 1% of the time). *This policy does not apply to the following Manufacturers: Lane Furniture. If you find a lower price, then please fill out our 110% Lowest Price Guarantee Form or email wecare@furnitureblue.com. |
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Ask a question about Lancaster Occasional Chair |
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Return Policy |
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If you are not 100% satisfied with your purchase, then it can be returned within 7-days after receipt. A return authorization must be given by us and the chair must be new and returned in original packaging and insured. A refund less all delivery charges (to and from you) will be deducted from the credit � these delivery charges include all �free shipping� offers which will be void with any return. For orders of $500.00 or more, FurnitureBlue will charge an additional 15% Restocking Fee to prepare the item(s) again for sale If your item(s) needs to be returned, exchanged or repaired due to damage or defect, then you must contact us within 7 days after receipt. If an item is damaged or has a defect, at our discretion, we will happily provide a replacement of the item you ordered or provide in home repair assistance at no additional cost. After 30 days, all items are covered by each Manufacturer's warranty. Click here to review our detailed return policy. |
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Ask a question about Lancaster Occasional Chair |
Orders may ONLY be cancelled by completing an Order Cancellation form, or by sending an email to wecare@furnitureblue.com with "Order Cancellation" in the subject line. You must include your name, purchase order number and reason for the order cancellation.
Orders cancelled within 24-hours of order placement will receive a full refund without penalty. FurnitureBlue reserves the right to charge a 15% order cancellation fee for orders cancelled after the 24-hour period noted above. Please see Return Policy below for orders cancelled after the merchandise ships.
Customer may submit a Change Order Request within 24 hours from date and timestamp of order placement. FurnitureBlue will only accept Change Order Requests through its Change Order Request form or by sending an email to wecare@furnitureblue.com with "Change Order Request" in the subject line.
Customer requests submitted by email must include your name, purchase order number, phone number and detailed explanation of order modification.
Change Order Requests received by FurnitureBlue within the 24-hour period from order submission date will be accepted without additional fees or production delays.
FurnitureBlue reserves the right to charge a $50.00 flat-rate service fee for Change Order Requests received after 24-hours. Changes Order Requests submitted after 24-hours may also delay production.
