How do I contact Furnitureblue.com?
What do I pay for shipping?
How is my order shipped?
How long does it take to ship my order?
How do I pay for my order?
Do you charge my credit card at the time I place my order?
Can I pay by check?
Do you accept COD orders?
Do you ship internationally?
How do I know that my order is received and that it is correct?
If I order more than one item, will they all arrive at the same time?
Will you ever have back orders?
Can I return my purchase?
What happens if the product is damaged during shipping?
Do I pay sales tax on my purchase?
How do I know that the color I see on screen is accurate?
Do you share my information with anyone?
Will my furniture be assembled for me?
How is leather made?
What is the difference between top grain and split grain?
How do I take care of my leather furniture?
Are some types of leather or colors easier to take care of than others?
What happens to leather over time? Does it change or wear out?
How can I tell if my furniture is made of genuine leather?
How can I tell if the genuine leather I'm buying is good quality?
What's the difference between solid wood, veneer and laminate? There's so much out there, and it's hard to tell what I'm buying.
What's the difference between softwoods and hardwoods?
There's such a price difference between types of wood furniture is it true that you get what you pay for?
How do I repair my furniture if it gets scratched or nicked? Can I do it myself?
How may I order a sample fabric or leather swatch?
How do I contact Furnitureblue.com?
Contact Us Page - Click Here
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What do I pay for shipping?
We pay the shipping on your purchase as long as you live in the continental United States. Please see our shipping information on each product page for further details.
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How is my order shipped?
We ship your purchase via standard "ground service" which means that once your order is shipped it will generally take five to seven business days. Please keep in mind that all our products are shipped directly from the manufacturer to your door. Depending on the size of the items purchased, we will use either Federal Express, UPS, or in the case of larger items a freight company.
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How long does it take to ship my order?
It depends on the particular product you order. Most furniture ships within a few days to a few weeks from receipt of your order. Please see our shipping information on each product page for further details.
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How do I pay for my order?
Through our Secure Checkout Process, we accept Visa, MasterCard, American Express, Discover, BillMeLater, eCheck, PayPal and Google Checkout.
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Do you charge my credit card at the time I place my order?
If you pay by Credit Card, we will authorize your card for 100% and take a 51% deposit at time of order, which includes confirming your account number and your available balance with your credit card company. The remaining 49% will be charged when your order is shipped from the manufacturer. For eCheck, PayPal, and Google Checkout, we require 100% payment at time of order. Payment requirements are explained fully during the checkout process.
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Can I pay by check?
Yes, you may use our eCheck in the checkout process or mail us a check. We will wait until your check clears the bank before we enter you order into production. This may take 3-5 additional business days from the time we receive your check. If you require that your order be processed more quickly, send us a certified check or money order and we will enter your order immediately.
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Do you accept COD orders?
We cannot accept COD orders. All orders must be paid in full prior to delivery.
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Do you ship internationally?
NO REFUNDS FOR INTERNATIONAL ORDERS
All International orders shipped outside of the 48 contiguous United States are FINAL SALE and are not returnable, non-refundable or may not be canceled for any reason whatsoever.
For all orders shipping outside the 48 contiguous United States, FurnitureBlue requires 100% payment upfront. Orders will not be processed until the entire order is paid for in full and the customer confirms in writing that FurnituerBlue.com's Order Confirmation is accurate and correct. Fax Number: 001-561-277-2404.
FurnitureBlue.com only accepts Wire Transfer or PayPal Payment methods for International orders. Please send an email to wecare@furnitureblue.com with your preferred payment method. A FurnitureBlue.com agent will provide further instructions.
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How do I know that my order has been received and that it is correct?
We confirm orders by e-mail and our website (logging in). Please carefully check that all of the information on the order is correct including shipping address, phone number, products ordered, quantities, and sizes of all of the items. If there are any errors, please notify us immediately. Here is how it works:
1. Complete your order on FurnitureBlue.com.
2. You will see a confirmation at the last step after you checkout.
3. We will also send you an email confirming your order and provide you with an order reference number. You may login into to your account to view your order confirmation.
4. When your order is ready to Ship, we will send you an email with a scheduled delivery date along with a tracking number to track your package via UPS or Federal Express.
5. At any time you may login to My Account and submit a case to our customer service team.
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If I order more than one item, will they all arrive at the same time?
Our manufacturers ship from different factories. Some products are made up of multiple components that come from different shipping points. These components may arrive on different days.
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Will you ever have back orders?
Although most of our products are shipped quickly sometimes an item you order will temporarily be out of stock. If it is, we will notify you via e-mail. We will let you know when the item is expected to be back in stock. We will also provide the option of canceling your order or allowing us to ship it when it is back in stock. It's up to you.
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Can I return my purchase?
We are certain that you will be pleased with your purchase. If you are not satisfied, you may return it for a refund within seven (7) days of the receipt of your order. We must authorize all returns prior to shipping. Please e-mail us prior to shipping and we will provide a Return Authorization Number along with shipping instructions. Returned items must be shipped to us in their original condition and packaging within 14 days of receipt. We recommend that packages be sent back with UPS ground or FedEx ground.
However, you may use the carrier of your choice. All returns should be insured for the value of the returned item(s). No returns will be accepted C.O.D. The cost of shipping is not refundable and will be deducted from the amount of your refund. Some manufacturers require a restocking charge. We will make every effort to keep this to a minimum.
For orders up to $499.99, FurnitureBlue will credit back the total amount of your order less a Shipping and Handling fee to return the item back to our warehouse. For orders of $500 or more, FurnitureBlue will credit back the total amount of your order less a Shipping & Handling fee, and a Restocking Fee of 15% to prepare the item(s) again for sale. FurnitureBlue will email you a Return Authorization Acceptance (RAA) email that details your total credit. The RAA will be issued upon completion of an inspection of your returned item(s).
Please see our complete return policy for more details.
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What happens if the product is damaged during shipping?
Our products are packaged in such a manner that they will arrive at your home in almost all cases without damage. In rare occasions, shipping damage may occur. If your order arrives damaged, please accept the order and make a notation on the freight bill that there was damage. Please then e-mail us so that we can make any necessary arrangements.
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Do I pay a sales tax on my purchase?
As a Florida business, we must add applicable sales tax to your order if you are located in the state of Florida. If you live outside of Florida, you are responsible for complying with any applicable sales taxes in the state in which you live.
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How do I know that the color I see on screen is accurate?
Every computer monitor displays colors slightly differently. If the colors you see on screen don't look the same as they do in real life, try adjusting your monitor's brightness and contrast, or refer to your computer user manual for instructions on how to adjust color settings.
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Do you share my information with anyone?
We will not share your personal information with anyone, except as is required to fulfill your order. Click here to see FurnitureBlue's privacy policy.
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Will my furniture be assembled for me?
Some of our products require customer assembly. Please check the product page for further information. Easy to follow instructions are included with delivery where applicable.
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How is leather made?
Leather is a natural animal product. There are four steps to turn raw hides into finished leather ready for upholstery.
1) Splitting: sorting and grading
2) Tanning: preserves, softens and prepares for the dye
3) Coloring: dying the hide with either aniline, semi aniline or pigment dyes
4) Finishing: prevents cracking and peeling.
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What is the difference between top grain and split grain?
At the tannery, a leather hide is split into 2 layers - top grain and the lower grain or "split." The lower, bottom grain is the flesh piece and may be split one or more times. The lower grain is likely to be used on the outside parts of a piece of furniture.
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How do I take care of my leather furniture?
Leather is treated with protective products at the factory. Regular dusting with a damp, clean cloth is advised.
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Are some types of leather or colors easier to take care of than others?
Leather with heavier pigment (opaque coloring) and corrected grain is the easiest to care for. Aniline leathers, with transparent color, require more delicate care. Darker colors tend to hide dirt and soil more easily than lighter colors. In most cases, leathers can be repaired or refinished.
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What happens to leather over time? Does it change or wear out?
Aniline leathers, with their light protection, may produce an aged "patina" finish over time adding to their natural character. Protected pigment leathers will become more subtle and soft over time. Leather outlasts synthetic materials 4 to 1 and will not easily show wear. Leather will not tear and is difficult to puncture. All leather and synthetic materials have a tendency to fade if subjected to direct sunlight for long periods of time.
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How can I tell if my furniture is made of genuine leather?
Genuine leather may contain subtle markings that distinguish it from synthetic materials. It will typically be warmer to the touch than leather imitation materials. A large surface of leather is often sewn with smaller pieces to ensure a more consistent finish. To make leather products more affordable, some furniture manufacturers color match top grain leather with splits of vinyl on the outside back.
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How can I tell if the genuine leather I'm buying is good quality?
All genuine cowhide leathers are good quality and a good investment. Better leathers are softer, slightly warmer to the touch, more pliable and slightly heavier.
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What's the difference between solid wood, veneer and laminate? There's so much out there, and it's hard to tell what I'm buying.
Solid hardwood means the grain of the lumber will carry through the core. Solid hardwood allows for pieces to be carved or lathe-turned, offering more detail in the wood's presentation. Hardwood veneers are thin slices of wood, bonded to another composite wood product like plywood or particleboard.
Laminates are a printed imitation hardwood surface that is usually applied to a composite wood product like particleboard. This simulated wood grain or other pattern is reproduced out of paper, plastic or foil and then bonded to the base product. Because laminating is a surface treatment, this process does not allow for any carving or detailing in the finish and is typically simpler in appearance.
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What's the difference between softwoods and hardwoods?
Softwoods, such as pine, spruce, and fir are from coniferous (needle bearing) trees, and are picked for their casual earthly appearance. Hardwoods such as oak, maple, and ash come from deciduous (leaf bearing) trees, and have been used throughout history for the finest furniture and architectural detail. Most hardwoods are stronger and are less likely to dent than softwoods. Hardwoods are generally used in the construction of upholstery frames to secure nails and screws in high impact areas.
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There is such a price difference between types of wood furniture, is it true that you get what you pay for?
Prices are determined by the style and quality of the piece and whether it was made of solid wood, veneer, laminate or a combination. Whether it was imported or locally manufactured can also affect price. Laminates, which are simple in design and construction, are usually lower priced than those made of solid wood. Before purchasing a product, ask your retailer how it was manufactured.
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How do I repair my furniture if it gets scratched or nicked? Can I do it myself?
Sanding and refinishing with a touch-up kit can usually repair solid wood products. If the product is treated with a manufacturer's seal, consult your retailer for repair instructions or purchase a touch-up kit. Veneered and laminated products may also be re-finished, however a professional should be considered for more severe damage.
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How may I order a sample fabric or leather swatch?
Click here to request up to 4 free sample swatches.
Swatches are sent by USPS First-Class mail. You can expect to receive your
swatch in 3-5 days.
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