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Return Policy | Change Order Request Policy | Order Cancellation Policy | Discount Club Policy | Privacy Policy

RETURN POLICY

FurnitureBlue stands behind every product we sell. In order to qualify for a refund or replacement item, please do the following:

FOR DAMAGED ITEMS:

If an item is damaged or has a defect, at our discretion, we will happily provide a replacement of the item you ordered or provide in home repair assistance at no additional cost.

1) YOU MUST call or e-mail us for a Return Authorization within SEVEN (7) DAYS of receiving a damaged item.
2) If YOU DO NOT report a damaged item to FurnitureBlue within the required SEVEN (7) DAY period, YOU will be required to follow the NON-DAMAGED return policy below in order to qualify for a refund or exchange.
3) FurnitureBlue may request for customer to provide digital photographs and/or written description of the damage.
4) We will make arrangements to pick up or repair the damaged item, and replace it at no additional cost to you.
5) Damaged item(s) are to be returned in its original packaging and packed the same way as received with the Return Authorization Number affixed to the outside of the package.
6) Returned items to the FurnitureBlue warehouse will be inspected. If the item(s) is not damaged, FurnitureBlue will follow the NON-DAMAGED return policy below.
7) After 30 days all chairs are covered by the Manufacturer's warranty.

FOR NON-DAMAGED ITEMS:

If you are not 100% satisfied, you may return your purchase by following the steps below to qualify for either a refund or exchange.

1) YOU MUST call or e-mail us for a Return Authorization Number within SEVEN (7) DAYS of receiving a damaged item.
2) RETURNED ITEMS MUST BE RECEIVED BY FURNITUREBLUE WITHIN 14 DAYS FROM THE DATE THE RETURN AUTHORIZATION IS ISSUED.
3) For all returns:
a. Items must be unused and free from damage, pet hairs, soil, or stains.
b. Item(s) must be returned in its original packaging or equivalent with a Return Authorization Number affixed to the outside of the package
c. If approved, we will arrange a FedEx pickup time and date for you order. This shipping charge will be deducted from the credit you receive. All returns will be insured for the value of the returned item(s).

NO RETURNS WILL BE ACCEPTED:

1) If the item(s) was used, damaged or has pet hairs, soil, or stains
2) If the item(s) was returned C.O.D.
3) If the item(s) is not returned in its original packaging or equivalent
4) If the item(s) does NOT have a Return Authorization Number affixed to the outside of the package.

Items returned for any of the reasons stated above will be REFUSED by FurnitureBlue, and sent back to YOU at YOUR COST.

NO REFUNDS ARE PERMITTED WHATSOEVER AFTER 30 DAYS FROM RECEIPT OF ORDER.

For orders up to $499.99, FurnitureBlue will credit back the total amount of your order less the original Shipping and Handling fees for shipping to you and return shipping to our warehouse. Customers still pay the shipping cost even if the order qualified for Free Shipping. The Free Shipping offer is based on the customer keeping the order. For orders of $500.00 or more, FurnitureBlue also charges an additional 15% Restocking Fee to prepare the item(s) again for sale. FurnitureBlue will email you a Return Authorization Acceptance (RAA) email that details your total credit. The RAA will be issued upon completion of an inspection of your returned item(s).

NO REFUNDS FOR INTERNATIONAL ORDERS

All International orders shipped outside of the 48 contiguous United States are FINAL SALE and are not returnable, non-refundable or may not be canceled for any reason whatsoever.

For all orders shipping outside the 48 contiguous United States, FurnitureBlue requires 100% payment upfront. Orders will not be processed until the entire order is paid for in full and the customer confirms in writing that FurnituerBlue.com.s Order Confirmation is accurate and correct. Fax Number: 001-561-277-2404.

FurnitureBlue.com only accepts Wire Transfer or PayPal Payment methods for International orders. Please send an email to wecare@furnitureblue.com with your preferred payment method. A FurnitureBlue.com agent will provide further instructions.

CHANGE ORDER REQUEST POLICY

Customer may submit a Change Order Request within 24 hours from date and timestamp of order placement. FurnitureBlue will only accept Change Order Requests through its Change Order Request form or by sending an email to wecare@furnitureblue.com with "Change Order Request" in the subject line.

Customer requests submitted by email must include your name, purchase order number, phone number and detailed explanation of order modification.

Change Order Requests received in writing by FurnitureBlue:

Within 24-hours order date will be accepted without additional fees or production delay

Between 24-72 hours from order date will result in a $50.00 flat-rate service fee as well as possible production delay

After 72-hours from order date will result in additional fees per the terms and conditions of our Order Cancellation Policy

ORDER CANCELLATION POLICY

Orders may ONLY be cancelled by completing an Order Cancellation form, or by sending an email to wecare@furnitureblue.com with "Order Cancellation" in the subject line. You must include your name, purchase order number and reason for the order cancellation.

Orders cancelled within 24-hours of order date will receive a full refund without penalty. For orders cancelled after 24-hours from order date, FurnitureBlue reserves the right to charge a 15% order cancellation fee plus any additional costs incurred including, but not limited to shipping fees. These additonal fees are incurred because FurnitureBlue is required by its manufacturers to take shipment of all merchandise after order placement. Please review our Return Policy for orders cancelled after the merchandise has shipped.

Discount Club

Discount Club Member discount may not be applied to previously purchased items, closeout items, or combined with any other offers including specials, promotions or sales.

PRIVACY POLICY

Information Collection and Use
Your privacy is important to us. FurnitureBlue LLC. will not sell, share, or rent this information to any others in ways different from what is described below. FurnitureBlue LLC. collects information from our users at several different areas on our website to assure quality of services and correct order delivery.

Order
We request information from the user on our order form and other subscriber signups. Here a user must provide contact information and financial information (like credit card number). This information is used for billing purposes and to fill customers' orders. If there are problems processing an order, this contact information is used to get in touch with him or her.

Sharing
We may share collective demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We may use outside purveyors to ship orders directly, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services, such as our mailing for our FurnitureBlue LLC. promotional emails and newsletters. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the sole purpose of providing these services.

Cookies
A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may also be used to enable us to track and target your interests, for the purpose of enhancing your experience on our site. If you reject the cookie, you may still browse our site, however you will not be able to purchase or have access to all our services such as my account, address book, etc.

Send-to-a-Friend
If a user elects to use our referral services for letting a friend know about our site, we ask for the friend's name and email address. FurnitureBlue LLC. will automatically send the friend a one-time email inviting them to visit the site or subscribe to our newsletter. FurnitureBlue LLC. does not store this information in our database; it is only collected on the online form.

Security
FurnitureBlue LLC. takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. In addition, our online shopping cart is held on a secure server. If you have any questions about the security at our website, you can send an E-mail to wecare@furnitureblue.com

Surveys and Sweepstakes
From time-to-time we may request information from you via surveys or sweepstakes. Participation in these surveys or sweepstakes is completely voluntary. Information requested may include contact information, and demographic information. We will use contact information to notify the winners and award prizes. Survey information will assist us in improving our products and services, and in providing you with an enjoyable shopping experience. None of the information from a survey is used on an individual basis. All information is compiled into statistical groupings only and is not retained for any other use.

Legal Disclaimer
Though we make every effort to preserve your privacy we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

If you have any questions concerns about our privacy policy, please contact us or call us toll free at 1-877-867-8903.