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Materials  |
Description |
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Palliser's Horizons Collection was designed for those who want beautiful styling with the ultimate in comfort and durability. Like all other Horizon models, the Thompson is constructed using only the finest materials and European manufacturing techniques including eight-way hand-tied construction, individual pocket coils, and layers of high density molded foam for superior support and enduring quality.
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Features |
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Product Dimensions |
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Overall Seat Height: 36-inches (from floor)
Seat Back Height: 17-inches Overall Seat Depth: 37-inches Seat Cushion Depth: 21-inches Seat Cushion Width: 65-inches Seat Cushion Height: 19-inches (from floor) 54" Sofabed (#21) 84"W x 37"D x 36"H Manufacturer allows itself +/- 1 inch variance on configuration construction |
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Materials |
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Standard Leather |
Standard leathers are protected and corrected top grain leathers that are aniline dyed, buffed, and polished smooth to remove all natural imperfections. These Standard Leathers receive an extra layer of embossment to increase durability, and typically have a deeper grain compared to Premium and Ultra leathers. As a result of this extra embossing, Standard Leathers are thicker and easier to clean. Standard Leathers are better suited for families with young children and/or homes with pets. Standard leathers are available in all leather ("100%"), or a more affordable leather with "vinyl match" option. (Vinyl match means the back and underside of the chair is upholstered in a durable vinyl color match to the leather). For the Standard leather grade, 100% leather is a combination of top grain leather in the seating sections (top 1/16th of the hide) and split hide (2nd cut under top grain) in the non-seating areas. The split hide is thicker than the top grain leather but its texture is a closer visible match to the top grain compared with vinyl match. Derby: a highly durable and affordable leather available in solid colors Mondo: a subtle two tone protected leather Oxford: a stylish, subtle two tone, protected leather with a modest sheen Roma: a corrected leather with a lighter more natural print |
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Premium Leather |
Premium leathers are protected and corrected top grain leathers that are semi-corrected top grain leathers that are dyed, buffed and polished to remove some natural imperfections. These Premium leathers receive a light layer of embossment to increase durability. This light surface coating offers some resistance to stains and abuse, while still retaining the natural appearance and softness of full grain leather. Premium Leathers are not as durable as Standard Leather. However, the lighter embossing providers a smoother and softer surface compared to Standard Leather. Premium leathers are ideally suited for those looking to strike a balance between high quality leather and durability. Premium leathers are available in all leather ("100%"), or a more affordable leather with "vinyl match" option. (Vinyl match means the non-seating areas are upholstered in a durable vinyl color match to the leather). In the Premium leather grade, 100% leather is a combination of top grain leather in the seating sections (top 1/16th of the hide) and split hide (2nd cut of leather under top grain) in the non-seating areas. The split hide is thicker than the top grain leather and more durable than vinyl. In Premium leather, vinyl match is less noticeable compared to Standard leather. If you only want top grain on all sides of all pieces, that is only available on Ultra leather. Cortina: a high end look with an attractive price point Classic: a modern leather with a gentle two tone, for warmth and comfort Tulsa: a classic leather with focused monotone colors |
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Ultra Leather |
Ultra Leather is a natural unprotected and non-corrected leather made from only the finest of hides. These natural grains are the softest, smoothest and most natural looking with unique surface characteristics of the hide remaining visible. The mild softness and silky feel of these natural leathers make them a pleasure to touch. As a result of this high quality natural grade leather, it is more expensive than Standard and Premium leathers. If you want the very best ... go with Ultra Leather. Homes with young children and/or with pets should consider Premium leather for greater durability. Ultra leathers are available only in 100% leather. Vinyl match is not available. Unlike 100% Standard and Premium leather, Ultra leather uses just the top grain leather (top 1/16th) on all sides of all pieces. Carnival: a light gloss appearance with delicate shading to add depth Cascade: a natural pebbled grain offering traditional comfort Savannah: a natural beauty and sophistication enhanced by subtle color shading Prairie: a full grain, full body, traditional leather. Ageless. |
Base Types
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Premium hardwood bases are laminated Bentwood made of Maple Hardwood. Wood finish is available in the following styles: |
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To learn more about Warranty, click on the tabs below:
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PALLISER FURNITURE LTD.
UPHOLSTERY WARRANTY View at entire details: http://www.palliser.com/pdf/upholstery_warranty.pdf Warranty is non-transferable and takes effect as of January 1, 2007 Pro-rated Warranties Pro-rated warranties reference the cost of parts covered by Palliser® in the event of a claim. On a fi ve (5) year pro-rated warranty, Palliser will cover 100% of the cost of parts and labor in year one (1). Palliser will cover 80% of the cost of parts only in year two (2), 60% of the cost of parts only in year three (3), 40% of the cost of parts only in year four (4) and 20% of the cost of parts only in year fi ve (5). In each case, with the exception of the fi rst year, the original retail consumer will be responsible to pay the balance of the cost of parts. This warranty does not cover the following: 1. Rental, business, commercial, institutional or other non-residential uses. 2. Products purchased "AS IS" or second-hand. 3. Products purchased from distressed or liquidation sales. 4. Products deemed misused, mishandled, altered, abused. 5. Any condition resulting from unusual usage. 6. Inadequate maintenance, cleaning or care. MAKING A CLAIM To make a warranty claim or to inquire about concerns with your Palliser product, please contact the authorized Palliser retailer from where the original purchase was made. When making a claim under this warranty, proof of purchase with the original bill of sale and the product serial number are required. Should these not be available, Palliser reserves the right to deny claim. Palliser reserves the right to request photo verifi cation and/or the return of defective parts to its factory. PARTS WARRANTY - COVERAGE AND L I M I TATIONS Cover Material The Palliser warranty does not cover any damages due to improper use, excessive soiling, improper or unapproved cleaning methods (see Product Care for details), chemical treatments, exposure to direct sunlight or color fading. These instances will void the warranty. - Leather - Five (5) year pro-rated warranty on parts The Palliser warranty covers against seam slippage, tearing, splitting, cracking and dye transfers from the product. Leather is a natural material and, as such, each hide refl ects its own characteristics. On average, four to five hides are used on most Palliser sofas. Shading variations, nicks, scratches and wrinkles are a characteristic of leather and are not considered defects. - Vinyl and Fabric - One (1) year warranty on parts The Palliser warranty covers against seam slippage, fraying or dye transfers from the product. The Palliser warranty does not cover tearing, pilling, or shrinking. Flattening of nap on velvet or high pile chenille and microfi bre are inherent characteristics of soft plush fabric, and are in no way considered manufacturer?s defects. - Frames and Springs - Lifetime warranty on parts Wood frames and springs carry a lifetime warranty against breakage. Springs are covered for breakage due to metal fatigue or pulling loose from wood frames. Metal frames are warranted against breakage for a period of two (2) years under normal household use. The term "lifetime" as it is used in this warranty is defi ned as twenty-fi ve (25) years. - Motion Reclining Mechanisms - Limited lifetime warranty on parts Reclining mechanisms are warranted against material and manufacturing defects. Warranty is limited to suppliers availability of parts. - Reclining Chairs, Sofabed Mechanisms and Sofabed Mattresses - Two (2) year warranty on parts Reclining chairs, sofabed mechanisms and sofabed mattresses are warranted against material and manufacturing defects. - Seat Cushion Foam and Fibre-fi lled Components - Five (5) year pro-rated warranty on parts Seat cushions are warranted against collapsing. All cushions will soften with use and will conform to the shape of the user. This softening is considered normal wear and is in no way considered a manufacturer?s defect. Fibre-fi lled seat cushion tops, backs and arms will fl atten with prolonged use. This is inherent to the design of fi bre-fi lled english and fi bre-wrapped products. Regular fl uffi ng will prevent internal fi bres from matting and help to prolong the vibrancy of these products. - Electronic Components - Two (2) year warranty on parts Electronics are warranted for material and manufacturing defects. LABOR WARRANTY - COVERAGE AND L I M I TATIONS Palliser offers a one (1) year warranty for labor and workmanship applying to all upholstered sofas, loveseats, chairs, ottomans, sectionals and sofabeds manufactured by Palliser. Palliser products are warranted to the original retail consumer, to be free from manufacturing and parts defects. The warranty takes effect from the date of delivery to the original retail consumer. Within one (1) year from the date of delivery, Palliser will pay, at no charge to the original retail consumer, customary labor rates to repair or replace the defective parts. Under this warranty, the sole liability of Palliser is limited to repair, or at its option, parts replacement. Should there be service required under the warranty then the initial service inspection will be covered by Palliser. For clarity, should inspection deem that no repair necessary then initial service fee will be payable by end consumer to the third party. After one (1) year, the original retail consumer will be responsible for all costs related to labor. See Parts Warranty above for details. The term "defect" as it is used in this warranty is defi ned as a fl aw or defi ciency that affects the intended use for which the product was manufactured. The Palliser warranty provides coverage to the original retail consumer only where the purchase has been made from an authorized retailer of Palliser Furniture Ltd. and therefore is non-transferable to any second or third party. The special Palliser identity tags found on your product are your guarantee of the quality and authenticity of your Palliser product. Removal or attempted removal of such tags will void this warranty. |
A Montage 5-Year Extended Warranty gives you the freedom to live comfortably on your new furniture without concern over life's little mishaps. When a problem occurs, Montage's expert service technicians are there to restore the beauty of your furniture or provide you with a new replacement at no cost to you. A simple phone call or email to Montage does it all.
Montage will help you with spots, spills and other ugly little surprises you might encounter. Relax. Enjoy your family. Enjoy your guests. Montage will help you protect your investment in your beautiful new furniture.
Count on the best service in the business. As a Montage Protection Plan holder, you will be given an 800 hot line number and an email address for contacting Montage furniture care experts in your time of need. You'll have access to furniture experts who will provide you with prompt, high quality service.
No surprises
No worries
No problems
Montage's reputation for quality is the result of over 20-years of experience servicing furniture protection plans and home furnishings warranties in the USA and Canada. You can count on Montage to protect your investment.
Montage 5-Year Extended Warranty Covers:
- Leather and vinyl upholstery furniture
- Fabric upholstery furniture (Microfiber)
- Motion mechanisms including manual and power recline
Stains:
Damage:
* These conditions may be covered by the furniture manufacturer's warranty, in which case the coverage provided by this Plan will only take effect after the manufacturer's warranty coverage has expired
Warranty Requirements
 The year was 1944. Abram Albert DeFehr, a Russian born immigrant to Canada, began making simple wooden pieces in the basement of his Winnipeg home. Within a few years, the fledgling business had moved from the basement into a former chicken barn - Palliser's first furniture factory. Today, Palliser is one of North America's leading home furniture manufacturers, providing a livelihood for over 4000 people, funding a philanthropic foundation that shares profits with communities around the world, and continuing to build value with values. Palliser's mission is to be a community of people dedicated to leadership in design, service, and customer value in the furniture industry. Palliser aspires to: |
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PRODUCT CARE Leather Care Clean leather often, as frequent and gentle cleaning is easier on leather than less frequent, more aggressive cleaning. Cleaning will remove built-up dirt, skin oils and perspiration. 1. Protected (Pigmented) and Semi-aniline Leathers Clean with a mild soap and water solution. Use a mild soap with a neutral pH. Rinse with a clean, damp cloth to remove any soap residue. Do not use a soap product that is harsh on your skin, as it will be harsh on the leather. Always test the soap solution in an unseen area on the sofa to ensure that the solution does not damage the leather (no leather color transfer on to your cloth). 2. Natural (Aniline) Leathers Clean with only a slightly damp cloth. Do not use any type of soap on natural (aniline) leather. Fabric Care Fabric manufacturers recommend regular dusting and vacuuming. Removable cushions should be fl uffed regularly. Soiled areas should be cleaned based on the following cleaning code(s) found on your Palliser product. If cleaning codes are not available, contact your retailer from where you purchased the product. W ? Use water-based cleaning agents. WS ? Use water-based cleaning agents or mild, water-free solvents. X ? Vacuum or brush lightly and do not use foam or liquid cleaning agents. V ? Wash with warm water and mild soap only. Vacuum thoroughly and regularly.
CAUTIONS General Do not move furniture in your home without carefully wrapping the furniture, including any corners and the feet or the bottom of the furniture, with a protective covering. This will help to avoid damage to the fl oors and/or wall surfaces, as well as help to prevent damage to the furniture itself. Do not move furniture on bare hardwood fl oors. At all times, place the furniture on a protective area rug or protective hardwood felt pads. This will protect your hardwood fl oors from potential scratches. Do not expose leather or fabric to ink, bleach, oily substances, fl uids, body oils, strong detergents (including laundry detergent), chemicals, and sharp objects as these may cause potential damage. Do not expose leather or fabric to sun or extreme light sources as this will cause fading and potential damage. Do not remove your seat cushion covers for dry cleaning or separate washing. Safety Use extreme caution when operating the moving mechanisms and electronic components making sure limbs and other obstructions are clear of leg rests and other moving parts before operating. Do not leave reclining seats in the reclining position when not in use. Do not allow children to play on mechanized furniture or to operate mechanisms. Do not stand on chairs, and do not sit on ottomans. Do not sit on product arms. For further information, refer to product instruction sheets and warnings, where applicable. Failure to follow these directions could result in injury and/or damage. If you have questions, contact your authorized Palliser retailer or contact us at palliser.com |
Our White Glove Delivery is a shipping method reserved for larger items that cannot be shipped by courier. Upon delivery, FurnitureBlue delivery personnel will carry the product to your room of choice, unpack it and dispose of all unwanted packaging materials. Included in the advertised price is shipping insurance for the item you're purchasing.
Our special services include:
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White Glove Delivery DOES NOT include (the following services will require additional fees):
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FurnitureBlue reserves the right to charge additional fees based on any of the above "not included" instances. Fees start at a minimum $50.00 per instance, and may be more depending on the circumstances. FurnitureBlue will send customer a post-delivery email with "not included" services and fees. If you require services "not included" in the White Glove Delivery service, you may consult with a FurnitureBlue service specialist prior to placing an order to receive a cost estimate. Please call us toll free at 877-867-8903 or click here to submit a custom quote request. For an accurate quote, please provide as much detail of your delivery needs and/or circumstances. |
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If an item is damaged and requires repair and/or part replacement, as an authorized dealer we are committed to resolving the issue on your behalf within the manufacturers terms, conditions and timeframe. If you have an extended warranty through FurnitureBlue, we will work tore resolve the damage issue within the extended warranty companys terms, conditions and timeframes. If the warranty on the item you purchased through FurnitureBlue expired, we will put you directly in touch with the appropriate department at the manufacturer. Details: 110% Lowest Price Guarantee We are confident that we are offering you the best price on new furniture. If you've seen a lower advertised price from another store with the same item in stock or custom made to order, we want to know about it! Bring it to our attention, and we'll gladly beat their price by 10% of the difference. If you see a lower advertised price (including our own sale prices) within 45 days of your purchase, we'll refund 110% of the difference. Competitors advertised product price must be the exact same model number and from the same manufacturer and have ALL of the same features and use the same shipping method. Competitors advertised product price must be the exact same model number, from the same manufacturer, from the same manufacturer's facility and have ALL of the same features and use the same shipping method. If you find a lower price, then please fill out our 110% Lowest Price Guarantee Form or email wecare@furnitureblue.com. |
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Return Policy |
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If you are not 100% satisfied with your purchase, then it can be returned within 7-days after receipt. A return authorization must be given by us and the chair must be new and returned in original packaging and insured. A refund less all delivery charges (to and from you) will be deducted from the credit these delivery charges include all free shipping offers which will be void with any return. For orders of $500.00 or more, FurnitureBlue will charge an additional 15% Restocking Fee to prepare the item(s) again for sale If your item(s) needs to be returned, exchanged or repaired due to damage or defect, then you must contact us within 7 days after receipt. If an item is damaged or has a defect, at our discretion, we will happily provide a replacement of the item you ordered or provide in home repair assistance at no additional cost. After 30 days, all items are covered by each Manufacturer's warranty. Click here to review our detailed return policy. |
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Orders may ONLY be cancelled by completing an Order Cancellation form, or by sending an email to wecare@furnitureblue.com with "Order Cancellation" in the subject line. You must include your name, purchase order number and reason for the order cancellation.
Orders cancelled within 24-hours of order placement will receive a full refund without penalty. FurnitureBlue reserves the right to charge a 15% order cancellation fee for orders cancelled after the 24-hour period noted above. Please see Return Policy below for orders cancelled after the merchandise ships.
Customer may submit a Change Order Request within 24 hours from date and timestamp of order placement. FurnitureBlue will only accept Change Order Requests through its Change Order Request form or by sending an email to wecare@furnitureblue.com with "Change Order Request" in the subject line.
Customer requests submitted by email must include your name, purchase order number, phone number and detailed explanation of order modification.
Change Order Requests received by FurnitureBlue within the 24-hour period from order submission date will be accepted without additional fees or production delays.
FurnitureBlue reserves the right to charge a $50.00 flat-rate service fee for Change Order Requests received after 24-hours. Changes Order Requests submitted after 24-hours may also delay production.
