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Aspen Home Carolo Sofa
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 Ask a question about Carolo Sofa |
To learn more about Warranty, click on the tabs below:
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Limited 10 Year Warranty Manufacturer warrants the construction of this product to be free from defects in workmanship. This warranty does not apply to: A. Any product that is not properly maintained as suggested by Manufacturer: B. Damage due to neglect, accidental damage or misuse of this product C. A product that has been altered, modified or damaged as a result of repairing by anyone other than an authorized Manufacturer dealer or representative. If the authorized dealer of representative finds that a return to the factory is necessary, packing and shipping costs will be prepaid by the consumer, Manufacturer will repair or replace the product and ship it to the dealer authorizing the return. Expressly excluded by this warranty is liability for subsequent property damage. This warranty is limited to the original purchaser of this product. This warranty does not cover whitewash finish from yellowing, this warranty will be valid provided the product is still being manufactured. Warning. Remove castes from unit before installation. Do not open more than one drawer at a time. Doing so may cause unit to tip forward. Placing televisions and other heavy items on adjustable shelves constitutes misuse. All warranties commence on the date of purchase and are to the original purchaser only. Normal wear and tear are excluded fro all warranties; abuse, abnormal use, commercial use, improper cleaning, and product misuse void all warranties and are excluded from all warranties. Limited Warranty - Frame The hardwood/wood products frame construction and the metal base and back construction are warrantied fro the life of the product, so long as owned by the original purchaser, against factory defects and any resulting failure. Limited Warranty - Leather Leather is warrantied for a period of one (1) year against factory defects, tearing and splitting, or defects in sewing. This limited warranty does not cover natural characteristics of leather, such as markings caused by insect bites, veining, injuries to the animal, barbed wire marks, abrasions, wrinkling, or variations in grain or color tones on different sections of the same leather product. no two pieces of leather are the same, and leather pieces wear differently. This warranty does not cover normal wearing, durability, or color changes which occur in normal use. When cleaning a leather product, consult a professional upholstery furniture cleaner. Limited Warranty Padding Materials and Seat Construction - Life of product so long as owned by the original purchaser Limited Warranty Cushions (Seat and Back) - Factory defects and abnormal loss of foam resiliency for three (3) years. Limited Warranty Mechanisms and Electronic Motors - Three (3) year Limited Warranty against factory defects and any resulting failure... Limited Warranty Other Parts - All other parts or components are warrantied against factory defects and any resulting failures for one (1) year. |
A Montage 5-Year Extended Warranty gives you the freedom to live comfortably on your new furniture without concern over life's little mishaps. When a problem occurs, Montage's expert service technicians are there to restore the beauty of your furniture or provide you with a new replacement at no cost to you. A simple phone call or email to Montage does it all.
Montage will help you with spots, spills and other ugly little surprises you might encounter. Relax. Enjoy your family. Enjoy your guests. Montage will help you protect your investment in your beautiful new furniture.
Count on the best service in the business. As a Montage Protection Plan holder, you will be given an 800 hot line number and an email address for contacting Montage furniture care experts in your time of need. You'll have access to furniture experts who will provide you with prompt, high quality service.
No surprises
No worries
No problems
Montage's reputation for quality is the result of over 20-years of experience servicing furniture protection plans and home furnishings warranties in the USA and Canada. You can count on Montage to protect your investment.
Montage 5-Year Extended Warranty Covers:
- Leather and vinyl upholstery furniture
- Fabric upholstery furniture (Microfiber)
- Motion mechanisms including manual and power recline
Stains:
Damage:
* These conditions may be covered by the furniture manufacturer's warranty, in which case the coverage provided by this Plan will only take effect after the manufacturer's warranty coverage has expired
Warranty Requirements
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Aspenhome™ creates thoughtfully designed furniture to improve the way people work, play, and relax in their homes. Whether for a home office, living room, great room, bedroom, or kitchen our full line of furniture is designed with style and function in mind.
Aspenhome™ has evolved over the past 27 years from a small family owned home entertainment business based in Phoenix to a full line furniture company specializing in thoughtfully designed innovative products for the way people work, play and relax at home. Recognized as a resource for functional family furniture, the Aspenhome™ collection includes bedroom, dining, home office, home entertainment, stationary and motion leather seating, and occasional furnishings. aspenhome™ is distributed by Furniture Values International, LLC and headquartered in Phoenix, AZ
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Your aspenhome™ furniture has been created with authentic details and finishes that reflect Old World craftsmanship. Slight imperfections in wood veneers are nature’s way of marking each unique tree and are part of the inherent beauty of the rich figured wood veneers we hand select for every piece. Some wood veneers will oxidize over time and may lighten from the original color. Furniture Care To prevent scratching, use felt discs under lamps and accessories that are placed on furniture. If you choose to use glass on top of wood, use discs between the glass and wood to allow air circulation. Metal hardware has a protective finish to prevent tarnishing and requires only an occasional dusting. If you wish to polish hardware, consult your furniture retailer for a quality polish. Do not use alcohol, ammonia or other harsh cleaners as they will remove the finish. If your furniture has a stone top, it should be protected from liquids,
sunlight and temperature extremes. Use a lightly moistened cloth to clean
the surface, or consult your furniture retailer for a recommended marble
polish. When in storage, the stone top should be stored flat without heavy
objects on it. Use caution when moving to protect the stone from
breakage. Prolong the beauty and life of your leather furniture by applying gentle
care, such as: |
FurnitureBlue offers the following shipping options to choose from. All methods include a scheduled delivery date and time window that is confirmed with the customer a minimum of 24 hours prior to delivery.(Listed from least expensive to most expensive)
- Curb Side - Customer is responsible for transporting goods from the truck to room(s) of choice
- To the Door or First Room- The shipping agent will bring all boxes into your front door or garage.
- To the Rooms of Choice - Our agents bring all the items into the room(s)of choice
- White Glove Delivery - See below
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Shipping |
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FurnitureBlue offers the following shipping options to choose from. All methods include a scheduled delivery date and time window that is confirmed with the customer a minimum of 24 hours prior to delivery. (Listed from least expensive to most expensive)
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Ask a question about Carolo Sofa |
To learn more about us, click on the tabs below:
If an item is damaged and requires repair and/or part replacement, as an authorized dealer we are committed to resolving the issue on your behalf within the manufacturers terms, conditions and timeframe. If you have an extended warranty through FurnitureBlue, we will work tore resolve the damage issue within the extended warranty companys terms, conditions and timeframes. If the warranty on the item you purchased through FurnitureBlue expired, we will put you directly in touch with the appropriate department at the manufacturer. Details: 110% Lowest Price Guarantee We are confident that we are offering you the best price on new furniture. If you've seen a lower advertised price from another store with the same item in stock or custom made to order, we want to know about it! Bring it to our attention, and we'll gladly beat their price by 10% of the difference. If you see a lower advertised price (including our own sale prices) within 45 days of your purchase, we'll refund 110% of the difference. Competitors advertised product price must be the exact same model number and from the same manufacturer and have ALL of the same features and use the same shipping method. Competitors advertised product price must be the exact same model number, from the same manufacturer, from the same manufacturer's facility and have ALL of the same features, use the same exact shipping method and if applicable include the same options such as an equivalent extended warranty. The customer may be asked to provide a written copy the the competitor's quote. This may be faxed or emailed to us. FurnitureBlue, LLC. management has the final right not to price match for any reason (This happens less than 1% of the time). *This policy does not apply to the following Manufacturers: Palliser and Aspen Home Furniture. If you find a lower price, then please fill out our 110% Lowest Price Guarantee Form or email wecare@furnitureblue.com. |
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Ask a question about Carolo Sofa |
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Return Policy |
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If you are not 100% satisfied with your purchase, then it can be returned within 7-days after receipt. A return authorization must be given by us and the chair must be new and returned in original packaging and insured. A refund less all delivery charges (to and from you) will be deducted from the credit these delivery charges include all free shipping offers which will be void with any return. For orders of $500.00 or more, FurnitureBlue will charge an additional 15% Restocking Fee to prepare the item(s) again for sale If your item(s) needs to be returned, exchanged or repaired due to damage or defect, then you must contact us within 7 days after receipt. If an item is damaged or has a defect, at our discretion, we will happily provide a replacement of the item you ordered or provide in home repair assistance at no additional cost. After 30 days, all items are covered by each Manufacturer's warranty. Click here to review our detailed return policy. |
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Ask a question about Carolo Sofa |
Orders may ONLY be cancelled by completing an Order Cancellation form, or by sending an email to wecare@furnitureblue.com with "Order Cancellation" in the subject line. You must include your name, purchase order number and reason for the order cancellation.
Orders cancelled within 24-hours of order placement will receive a full refund without penalty. FurnitureBlue reserves the right to charge a 15% order cancellation fee for orders cancelled after the 24-hour period noted above. Please see Return Policy below for orders cancelled after the merchandise ships.
Customer may submit a Change Order Request within 24 hours from date and timestamp of order placement. FurnitureBlue will only accept Change Order Requests through its Change Order Request form or by sending an email to wecare@furnitureblue.com with "Change Order Request" in the subject line.
Customer requests submitted by email must include your name, purchase order number, phone number and detailed explanation of order modification.
Change Order Requests received by FurnitureBlue within the 24-hour period from order submission date will be accepted without additional fees or production delays.
FurnitureBlue reserves the right to charge a $50.00 flat-rate service fee for Change Order Requests received after 24-hours. Changes Order Requests submitted after 24-hours may also delay production.
